Data Protection
We use limited data to keep your account, devices, and login information secure.
What are your rights?
At the start of the privacy policy, your rights must be known; whether in Dhaka or elsewhere in Bangladesh, the control remains in your hands.
- Access: You can view what information you have.
- Edit: If incorrect information, you may request correction.
- Delete: If applicable, you may request to delete specific information.
- Portability: You may request a copy of your data, if applicable.
Using these rights usually requires one verification step. Contact Page Sending requests here is easiest
Privacy policy short summary
Cookies
Session cookies keep you signed in and remember language.
User controls
If you want, you can change some preferences in account settings.
This page has been in effect since October 2026; if new rules apply, that date will be updated.
What information do we collect?
Only essential information is kept for login, support, and security; no unnecessary data is collected.
| Account information | Name, mobile number, and login settings |
| Device information | Browser, app version, and connection type |
| Usage Activity | Which pages you viewed, how long you stayed, and where problems occurred |
| Support message | If you message the team, that conversation may be kept. |
In some cases you may see references to bKash, Nagad, or Rocket transactions; these are used only for verification and assistance.
How do we use this information?
Keeping your account active, boosting security, and delivering quick support are the main tasks you'll notice when you enter the Wicket71 pLay App.
Quick login
Recognizing the previous device reduces repeated requests for the same information.
Security
If a suspicious sign-in is detected, extra verification may be shown.
Support
Older tickets may be reviewed to answer your questions.
App Experience
Pages are arranged according to screen size and language settings.
Suppose you are using mobile data in Dhaka; our goal is to keep pages lightweight.
What do you need to know about cookies?
Cookies are small files that help remember your preferences; without them, some settings may need to be entered repeatedly.
Session cookies
These are often deleted when the browser is closed.
Preference cookies
They help remember language and some contexts.
Analytics cookies
Used to identify which page is slow.
If you want, you can reduce cookies in the browser settings, but some features may not work properly.
Is data shared with third parties?
Shared only when necessary and in limited amounts; this is usually for security, support, or technical tasks.
Service verification
To check whether any technical part is functioning, it may be required.
Legal requests
If a legal request is made, limited information may be shown.
Local support
Dhaka-based support team can advance your case if needed.
Your information is never unnecessarily spread; when needed, access is limited.
How long is data kept?
Only what's needed is kept for security, support, and policy compliance; separate time limits may apply.
Active account
If the account is active, settings and login history may be required.
Delete request
If eligible, the process to delete specific data starts.
Support record
It usually does not take more than 30 days to view previous tickets.
Policy changes show a new date; keep old data only if needed.
Who should you talk to if you have questions?
Privacy or data protection questions? The support team is your first contact. Help page You can start from
More personal requests Contact page General questions about bKash, Nagad, or Rocket can be sent from the same place.
Register Log inSecurity and account control
Policy summary
Your rights and security rules are visible at a glance.
Data Protection
The lock icon shows security is a priority.
Cookie preferences
You can easily see which cookies are enabled.